Return policy-Northern Mate Co.

Return policy

Returns & Refunds Policy

Northern Mate Co

Last updated: [January 24, 2026]

At Northern Mate Co, we stand behind the quality of our products and want you to feel confident trying Yerba Mate as your coffee alternative. Please review our policy below before making a purchase.

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Food & Consumable Products

Due to health and safety regulations, all Yerba Mate leaf and consumable products are final sale.

We do not accept returns or refunds on:

• Opened Yerba Mate

• Unopened Yerba Mate

• Any consumable product

This policy is in place to ensure product safety and freshness for all customers.

If you’re new to Yerba Mate and not satisfied with your first purchase, contact us — we’re happy to help you find the right blend.

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Non-Consumable Products (Accessories)

Non-consumable items such as:

• Gourds

• Bombillas

• Thermoses

• Other accessories

may be eligible for return under the following conditions:

• Items must be unused, unwashed, and in original packaging

• Return request must be made within 14 days of delivery

• Customer is responsible for return shipping costs

• Original shipping fees are non-refundable

Once the item is received and inspected, we will issue a refund to the original payment method if approved.

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Damaged or Defective Items

If your order arrives damaged or defective, we’ll make it right.

Please contact us within 7 days of delivery with:

• Your order number

• A brief description of the issue

• Clear photos of the damaged item and packaging

If approved, we will offer a replacement or refund at no additional cost to you.

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Starter Kits

Starter kits that include Yerba Mate are considered final sale and are not eligible for returns or refunds, unless an item arrives damaged or defective.

If an accessory within a starter kit is damaged, we may replace that specific item.

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Refund Processing

• Approved refunds are processed within 5–10 business days

• Refunds will be issued to the original payment method

• Processing times may vary depending on your bank or card provider

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Exchanges

We do not offer direct exchanges.

If eligible, please return the item and place a new order.

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If you have questions about this policy or need help with an order, contact us at: