Shipping Policy

Last updated: [January 24, 2026]

Northern Mate Co is proud to ship across Canada. Please review the details below for shipping timelines, rates, and important delivery information.

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Shipping Destinations

We currently ship to:

At this time, we do not offer international shipping.

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Processing Time

All orders are processed within 1–3 business days, excluding weekends and holidays.

During peak periods, promotions, or product launches, processing times may be slightly longer.

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Shipping Methods & Delivery Times

Estimated delivery times begin once your order has been processed and shipped.

Delivery times are estimates and may vary based on carrier delays, weather, and remote locations.

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Shipping Rates

Shipping rates are calculated at checkout based on:

Occasionally, we may offer free or promotional shipping, which will be clearly stated on our website.

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Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear.

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Incorrect Address & Delivery Issues

Please ensure your shipping address is accurate at checkout.

Northern Mate Co is not responsible for:

If a package is returned to us due to an incorrect address, reshipping fees may apply.

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Lost or Stolen Packages

If your package appears lost in transit, please contact us within 7 days of the expected delivery date.

While we will assist in filing a carrier claim, Northern Mate Co is not responsible for packages confirmed as delivered by the carrier.

(Optional softer version — better for brand trust:)

If your package is marked as delivered but you did not receive it, please contact us and we’ll do our best to help.

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Remote & Rural Delivery

Delivery to rural or remote locations may take longer than estimated delivery times.

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Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged packaging and items so we can resolve the issue quickly.

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Shipping Confirmation & Contact

If you have any questions about shipping or your order, contact us at:

📧 northernmateco@gmail.com

🌐 Northern Mate Co